UI/UX Transformation of XYZ Retail Information System Through User-Centered Design Approach

Abstract

Retail information systems play a crucial role in enhancing efficiency and productivity, particularly in facilitating interactions between companies and suppliers. This study aims to redesign the user interface (UI) and user experience (UX) of the XYZ Retail Information System using a User-Centered Design (UCD) approach. UCD focuses on a deep understanding of user needs through a structured process involving user research, prototyping, testing, and iterative improvements. The implementation results demonstrate that the UCD approach significantly improves accessibility, operational efficiency, and user satisfaction. Key features developed include real-time notifications, a responsive design compatible with mobile devices, and an integrated automatic discount calculation system. These enhancements not only streamline user workflows but also increase the speed and accuracy of daily business decision-making processes. The findings highlight the importance of adopting a user-centered approach in information system development to ensure that the resulting solutions effectively address real-world user needs. By aligning system functionalities with user expectations and behaviors, the system becomes more intuitive and valuable in supporting business operations. This study contributes to the ongoing advancement of adaptive information systems that are designed not only for usability but also to support long-term business sustainability in dynamic retail environments.