MODELING OF DIGITALIZATION AND VISUALIZATION OF LABOR COMPLAINTS USING OCR, FEATURE EXTRACTION AND BUSINESS INTELLIGENCE
The handling of labor complaints is one of the performance factors for Disnakertrans. This performance is related to the decisions that must be taken to determine policies so that violations of labor norms can be reduced. Making this decision will be easier if the data on complaints can be recapitulated quickly and accurately. This recapitulation will be a tool to monitor the leadership in seeing the progress report on the status of incoming complaints. However, the manual administrative process makes the recapitulation slower. Therefore, this study will model the complaint reporting digitization system by utilizing OCR and information extraction as well as modeling the visualization of the results of the recapitulation using Business Intelligence. With the creation of this model, it is hoped that the performance of Disnakertrans in resolving labor complaints will be more effective
Copyright (c) 2021 Ari Purno Wahyu
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Submission of a manuscript implies that the submitted work has not been published before (except as part of a thesis or report, or abstract); that it is not under consideration for publication elsewhere; that its publication has been approved by all co-authors. If and when the manuscript is accepted for publication, the author(s) still hold the copyright and retain publishing rights without restrictions. Authors or others are allowed to multiply the article as long as not for commercial purposes. For the new invention, authors are suggested to manage its patent before published. The license type is CC-BY-SA 4.0.