IMPROVING THE UTILIZATION OF TELLERS USING SIMULATION AT XYZ BANK
DOI:
https://doi.org/10.33197/jitter.vol5.iss1.2018.245Kata Kunci:
simulation, tellers, utilizationAbstrak
Simulation is one of the techniques of operations
research and management science that is most used
widely. The goal of simulation is to estimate the
performance measures of the evaluated system using
computers. This paper provides the simulation of
tellers to estimate and then improve its performance
measure which is the utilization. The initial utilization
of XYZ Bank is 24.13% on average. Two scenario are
conducted to improve the utilization. Scenario 1
improves the utilization by 32.26% on average and
scenario 2 improves the utilization by 47.84% on
average. This paper suggests XYZ Bank to apply
scenario 2 that can improve the utilization by 23.72%.
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