IMPROVING THE UTILIZATION OF TELLERS USING SIMULATION AT XYZ BANK

Penulis

  • Nova Indah Saragih Universitas Widyatama

DOI:

https://doi.org/10.33197/jitter.vol5.iss1.2018.245

Kata Kunci:

simulation, tellers, utilization

Abstrak

Simulation is one of the techniques of operations
research and management science that is most used
widely. The goal of simulation is to estimate the
performance measures of the evaluated system using
computers. This paper provides the simulation of
tellers to estimate and then improve its performance
measure which is the utilization. The initial utilization
of XYZ Bank is 24.13% on average. Two scenario are
conducted to improve the utilization. Scenario 1
improves the utilization by 32.26% on average and
scenario 2 improves the utilization by 47.84% on
average. This paper suggests XYZ Bank to apply
scenario 2 that can improve the utilization by 23.72%.

Unduhan

Data unduhan belum tersedia.

Unduhan

Diterbitkan

2019-08-09

Cara Mengutip

[1]
N. I. Saragih, “IMPROVING THE UTILIZATION OF TELLERS USING SIMULATION AT XYZ BANK”, JITTER, vol. 5, no. 1, hlm. 1–5, Agu 2019.

Terbitan

Vol 5 No 1 (2018)

Bagian

Articles

Lisensi

Submission of a manuscript implies that the submitted work has not been published before (except as part of a thesis or report, or abstract); that it is not under consideration for publication elsewhere; that its publication has been approved by all co-authors. If and when the manuscript is accepted for publication, the author(s) still hold the copyright and retain publishing rights without restrictions. Authors or others are allowed to multiply the article as long as not for commercial purposes. For the new invention, authors are suggested to manage its patent before published. The license type is CC-BY-SA 4.0.

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