Muttaqi, F. shabri and Juhana, A. (2026) “A Systematic Review to Optimize Chatbot User Experience for Accessing Microservices and Microfinance in MSMEs”, Jurnal Sistem Informasi dan Teknologi Informasi, 3(1), pp. 209–220. doi: 10.33197/justinfo.v3i1.3236.