ARYANTI, M.; TARMIDI, didit. Manajemen Hubungan Pelanggan Guna Memperoleh Loyalitas Pelanggan: Suatu Konsep. Jurnal Inovasi Masyarakat, [S. l.], v. 1, n. 1, p. 75–87, 2021. Disponível em: https://journal.widyatama.ac.id/index.php/JIM/article/view/577. Acesso em: 23 jan. 2022.