ARIYANTI, M. Manajemen Hubungan Pelanggan Guna Memperoleh Loyalitas Pelanggan: Suatu Konsep. Jurnal Inovasi Masyarakat, [S. l.], v. 1, n. 1, p. 44–56, 2021. DOI: 10.33197/jim.vol1.iss1.2021.577. Disponível em: https://journal.widyatama.ac.id/index.php/JIM/article/view/577. Acesso em: 24 jul. 2024.