ISMAYANTY, R. E.; SUKARELA, H.; SUMARTI, T. PENGARUH IMPLEMENTASI TOTAL QUALITY MANAJEMEN TERHADAP KEPUASAN KONSUMEN. Jurnal Bisnis, Manajemen & Ekonomi, [S. l.], v. 19, n. 1, p. 371–385, 2021. DOI: 10.33197/jbme.vol19.iss1.2021.700. Disponível em: https://journal.widyatama.ac.id/index.php/jbme/article/view/700. Acesso em: 29 mar. 2024.